Getting Help When Using Hatch Embroidery Software

There are many ways to find the information you are looking for

There are two types of people when it comes to starting out with a brand new software. Some treat it as a new exciting adventure, throw themselves at it and click around happily, while others might find the experience a little daunting and take things a little slower. No matter which type you are, we can reassure you, there are many ways to find information on Hatch Embroidery within the software and online. 

You can also get in touch and ask us for support. Great customer service is what we pride ourselves in and are famous for. It is comforting to know that you are not on your own! 

As the perfect starting point, we created over 400 free expert embroidery lessons in Hatch Academy to help you learn at your own pace.

So how can you find out more about the different tools and features of Hatch Embroidery software and get help and support? Here is a comprehensive guide to make learning easier and  help you start creating your own beautiful designs even faster!

Hatch Academy provides instant access to over 200 fantastic free lessons by our embroidery experts to build your knowledge and confidence, and make the most of your software super fast. We recommend practicing the featured tool straight after or during watching the video while it is still fresh.

If you want even more, you will receive over 200 more great lessons, plus exclusive videos, fun projects, webinar recordings and special designs with the ‘All- Access’ Pass. We add new content each month. 

Using the F1 Key in Hatch Embroidery

When using the software you’ll see the Toolboxes on the left. When you click on them, they open up in a drop down format and you can select the tools you want to use. If you want to find out more about each specific tool, simply hover over it with your mouse and press the F1 key on your keyboard. This opens up the relevant section of the online User Guide.

The online User Guide explain the use of the tools and features within the ‘toolboxes’ in great detail. When you use the F1 key while using Hatch Embroidery, as explained above, you will be directed to the relevant section of the User Guide.

You can access it directly from the Hatch Embroidery website: Resources > User Guide

You can also access it from within the Hatch Embroidery software: Help > Product Help

If you do not want to wait and need an answer to your question straight away, you can have a look at the FAQ section on our dedicated Help & Support site. We collected a number of questions that often get asked, and provided answers for quick help.

Hatch Embroidery Hints Docker

Open the Hints Docker from the right side of your screen and watch short videos on how to use the various tools in Hatch Embroidery. This fantastic new educational tool was introduced with Hatch Embroidery 3 and is not available in previous versions (1 and 2).

Hints Docker in Hatch Embroidery

The Release Notes for Hatch Embroidery contain information about new features, enhancements, product requirements and any known issues. It is a downloadable and printable document.

You can access it from your software: Help > Release Notes

The Quick Start Guide is a comprehensive printable document on how to get started, set your software up, explains the settings of you software and various files and assets.

You can access it from your software: Help > Quick Start Guide

We post on various platforms such as Facebook, Instagram and Twitter on a daily basis. Follow us to keep up with news and offers.

Join our Hatch Users Facebook group, and share your experiences and designs, and connect with other Hatchers. If you need advice fast, someone is always online to help you.

We publish new articles on our blog on a regular basis with relevant and informative content. Make sure to check back often.

If you have installation issues or any other technical problems, and you cannt find the answer on our Help & Support site, you can raise a support ticket, and our friendly customer service staff will get in touch with you as soon as possible, usually within 24 hours. We pride ourselves in our customer support, and make sure that your issue is resolved in a fast and efficient manner.

If you would like to get in touch, you can submit an online form here. It is easy, and our friendly and efficient Customer Service team will do their very best to get back to you within 24 hours.

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